Rich Mix is a dynamic arts centre and creative hub in the heart of Shoreditch in East London. Launched in 2006, we connect some of the city’s most adventurous and diverse audiences to a vital, exciting and ambitious programme of contemporary culture.

The Visitor Services Supervisor will support the Duty Manager by working in the bars, box office and venue spaces at Rich Mix. They will inspire the visitor services and box office teams to deliver excellent customer service and maximise revenue generation. They will ensure that the highest level of presentation and hygiene is maintained in the bars and that the team works together to ensure events run smoothly. Additional responsibilities will include cellar management, stock ordering and maintaining accurate stock and cash control on the bars. This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management.

• JOB TITLE | Visitor Services Supervisor
• SALARY | £23,933 per annum
• LOCATION | Rich Mix, 35-47 Bethnal Green Road, London E1 6LA
• LINE MANAGED BY | Visitor Services Manager
• CONTRACT TYPE | Full Time, permanent HOURS | 35 hours (1.0 FTE) per week (excludes one hour lunch break) Your hours will be scheduled within operating hours (8am-12am, Mon-Sun, typically working five days on with two days off). However, this shift pattern may vary according to the needs of the operation. Each shift you work will be a minimum of four hours. You may nominate five protected days off each month.
• ANNUAL LEAVE | 25 days per annum, rising by one day per year to a maximum of 30 days. Plus Bank Holidays.
• PROBATION PERIOD | Three months
• NOTICE PERIOD | One months’ notice in writing on either side on successful completion of probation.
• START DATE | December 2024 / January 2025
• CLOSING DATE | 12pm on Friday 22 November 2024

• INTERVIEW DATE | Week commencing 2 December 2024

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE
• Demonstrable aptitude for supervising staff.
• Demonstrable aptitude for delivering excellent customer service.
• Experience of cash handling.
• Experience of working in a busy bar environment.
• Ability to exercise good judgement and a strong eye for detail.
• Confident in giving and receiving performance feedback and willing to learn.
• Motivated and driven, with enthusiasm for sales and revenue generation.
• Ability to take ownership of a task and prioritise workload effectively.
• Strong numeracy, IT, and communication skills.
• Proven ability to make decisions and perform well under pressure.
• A positive and flexible attitude with the ability to work independently and take initiative, and to work as part of a team.
• An interest in venue operations.
• An understanding of the importance of diversity and inclusion in the workplace.
• An understanding of the importance of working in an environmentally sustainable way.
• An interest in Rich Mix’s programme and the charity/arts sector in general.

DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE
• A valid First Aid certificate.
• A valid Food and Safety Hygiene Level 2 certificate.
• Previous experience of running corporate events.
• Previous experience of using Artifax event management software.
• Previous experience of using Spektrix ticketing system.

For the full job pack, including details on how to apply via our online application form, head to: https://richmix.org.uk/jobs/visitor-services-supervisor/

How To Apply

HOW TO APPLY

Please head to https://richmix.org.uk/jobs/visitor-services-supervisor/ for the full job pack, including details on how to apply via our online application form.

CLOSING DATE | 12pm, Friday 22 November 2024