Rich Mix is a dynamic arts centre and creative hub in the heart of Shoreditch in East London. Launched in 2006, we connect some of the city’s most adventurous and diverse audiences to a vital, exciting and ambitious programme of contemporary culture.

The Duty Manager motivates and leads the Visitor Services team to deliver excellent customer service. While on shift, the Duty Manager has overall responsibility for ensuring the health and safety of staff and visitors to the venue. They also ensure the smooth running of the whole operation and accurate completion of daily reporting. This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management.

• JOB TITLE | Duty Manager
• SALARY | £25,444 per annum
• LOCATION | Rich Mix, 35-47 Bethnal Green Road, London E1 6LA
• LINE MANAGED BY | Visitor Services Manager
• CONTRACT TIME | Full Time, permanent
• HOURS | 35 hours (1.0 FTE) per week (excludes one hour lunch break) Typically scheduled for 8.5 hour shifts within operating hours (8am-12am, Mon-Sun). However, there are occasional earlier starts and later finishes according to the needs of the operation. Each shift you work will be a minimum of four hours. You may nominate five protected days off each month. ANNUAL LEAVE | 25 days per annum, rising by one day per year to a maximum of 30 days. Plus bank holidays.
• PROBATION PERIOD | Three months
• NOTICE PERIOD | Two months’ notice in writing on either side on successful completion of probation.
• START DATE | December 2024 / January 2025
• CLOSING DATE | 12pm on Friday 22 November 2024
• INTERVIEW DATE | Week commencing 2 December 2024

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE
• Experience of supervising a team of more than five staff.
• Previous responsibility for upholding the Health and Safety policy of a venue.
• Strong numeracy, IT, and communication skills.
• Experience of cash handling.
• Ability to take responsibility and prioritise workload effectively.
• Ability to make decisions and perform well under pressure.
• Ability to work well under own initiative.
• An interest in venue operations.
• Experience delivering excellent customer service.
• A positive and flexible approach to work.
• Polite, patient, and good humoured.
• A genuine passion for the arts and a keen interest in the work, mission, vision, and values of Rich Mix.
• An understanding of the importance of inclusion and diversity in the workplace.
• An understanding of the importance of working in an environmentally sustainable manner.

DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE
• Holds a valid First Aid certificate.
• Holds a valid Food and Safety Hygiene Level 2 certificate.
• Holds a valid SIA licence or has previous security experience.
• Holds a valid Fire Marshall certificate.
• Previous experience working in a bar or arts venue.
• Previous experience of running corporate hires events.
• Previous experience of using Artifax event management software.
• Previous experience of using Spektrix ticketing system.

For the full job pack, including details on how to apply via our online application form, please head to: https://richmix.org.uk/jobs/duty-manager/

How To Apply

HOW TO APPLY

Please head to https://richmix.org.uk/jobs/duty-manager/ to find the full job pack, which includes details on how to apply via our online application form.

CLOSING DATE | 12pm, Friday 22 November 2024