CX Strategy Internship - Omnicom Health
Omnicom Health
Welcome to Omnicom Health UK's advertising internship, this will be the opportunity to join the CX Strat team on a paid 12 week internship starting at the end of September.
Are you passionate about understanding people, solving complex problems, and designing better customer experiences? We're looking for a curious and analytical CX Strategy Intern to join our team and help shape client-centric solutions through research, design thinking, and data insights.
This internship is ideal for someone who enjoys combining creativity with analytical thinking and is eager to gain hands-on experience in customer experience strategy.
What You'll Do
- Conduct customer and market research to uncover insights and identify opportunities for improvement.
- Support the development of customer personas, journey maps, user flows, and site maps.
- Assist with wireframing, prototyping, and experience design using collaborative design tools.
- Analyse customer data, reports, and dashboards to identify trends, patterns, and actionable insights.
- Work alongside cross-functional teams to design and improve customer experiences across digital and service touch points.
- Contribute to CX and UX initiatives using design thinking methodologies.
- Explore how AI and emerging technologies can enhance customer experiences and business outcomes.
What We're Looking For
- A strategic thinker with strong research and problem-solving skills.
- An interest in Customer Experience (CX), User Experience (UX), service design, or human-centered design.
- A good understanding of user-centered design principles, including personas, journey mapping, user flows, and wire-framing.
- Strong analytical skills with the ability to interpret data and identify meaningful patterns.
- An interest in data analytics and dashboard reporting.
Preferred Skills
Experience with, or exposure to, some of the following is advantageous:
- Figma
- Collaborative design and mapping tools (such as Miro or similar platforms)
- SQL
- Python
- Power BI, Tableau, or Looker Studio
- AI tools and applications for research, analysis, or experience design
Qualifications
We're open to graduates from a range of disciplines. Degrees in Psychology, Behavioural Science, Human-Computer Interaction, Customer Experience, UX Design, Data Analytics or related fields are particularly well suited.
Previous experience in the healthcare industry is not required.
What You'll Gain
- Practical experience in CX strategy and design.
- Exposure to customer research, service design, and data-driven decision-making.
- Opportunities to work with experienced professionals on real business challenges.
- Hands-on experience with industry-standard design, analytics, and AI tools.
- A collaborative environment where you'll build valuable skills for a career in CX, UX, strategy, or consulting.
How to Apply
To apply for this role, please submit your CV to [email protected] confirming the following:
- You are available to attend an assessment centre in London on Thursday 27th August
- A 20 minute virtual interview on Friday 28th August
- You can start our internship on Monday 28th September running for 12 weeks
- You are able to commute to our London office x3 days a week on a hybrid basis
- You have full working rights to work in the UK
While we have publicised this opportunity, please note that: (i) the application and selection process is managed by the advertising company/organisation; and (ii) we rely on them to: provide accurate, up-to-date details about themselves and the opportunity; ensure that opportunities are ethical and paid fairly. To report a listing, please email [email protected].