Operations Assistant

The Operations Assistant plays a central role in supporting the delivery and growth of the hires programme at Tobacco Factory Theatres, helping maximise the use of our spaces and contributing to the organisation’s Business & Commercial Strategy. Our hires sits outside our programme of touring and produced work. Working at the heart of the building, the role is responsible for coordinating hire enquiries, supporting hirers from first contact through to delivery, and ensuring a professional, welcoming and solutions-focused experience that reflects our mission to be A Place of Welcome and Wonder.4 Based at our reception and embedded within the Operations Team, the Operations Assistant is often the first point of contact for hire clients, artists, visitors and staff. The role combines relationship management, practical coordination and high-quality administration to ensure hires activity runs smoothly, efficiently and collaboratively across the organisation. Alongside hires delivery, the role provides essential operational and administrative support across the organisation, including office systems, Health & Safety procedures, internal space scheduling, contractor coordination and HR onboarding processes. Working closely with the Head of Operations, the Operations Assistant helps ensure the building and operational systems remain organised, responsive, compliant and fit for purpose. The role would suit someone who is highly organised, proactive and people-focused, who enjoys balancing client-facing work with detailed administration and takes pride in creating positive experiences for others. Due to the responsibilities associated with opening and preparing the building each day, this role is expected to be worked across a minimum of four days per week. The organisation’s preference is for the hours to be worked Monday-Thursday, though a Monday-Friday pattern may also be considered and can be disused at interview.